ODOR COMPLAINTS

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The Western Riverside County Regional Wastewater Authority (WRCRWA) Treatment Plant team is committed to tracking and measuring odors on a regular basis in an effort to better understand and minimize them.

WRCRWA  receives an odor complaint from the call center, the call center assistant will ask the caller for information to attempt to identify the source. When an e-from is received, WRCRWA staff will investigate the odor complaint as soon as possible.Staff investigates by going to the area that is potentially affected and checking for possible odor causes. The WRCRWA team is sensitive to the community’s odor concerns and is committed to addressing odor complaints in a timely manner.

If you are experiencing odors, please immediately fill out the form below, so that the WRCRWA team has the best chance of identifying the odor and correcting it.
WRCRWA staff will investigate online submissions for odor concern and will post findings on the wrcrwa.org homepage within 24 hours (M-F) and 72 hours on weekends. Your submission will remain anonymous. 

Daytime working hours (Monday to Friday, 7 a.m. – 4 p.m.) 951.789.5189
Off hours and weekends 24-HOUR HOTLINE Mention “WRCRWA ODOR” 951.789.5109

1. Name:

2. Date and time of odor incident:

3. Intensity:

4. Weather Conditions:

 sunny overcast humid

5. Wind Speed:

6. Wind Direction:

7. Where did you experience the odor (please provide an address or cross streets if possible; WRCRWA will not contact you based on this address; the address is used to help WRCRWA identify where odor may gather/be trapped):

8. Odor Description (choose as many as applicable):

 earthy/musty/moldy chlorine decaying vegetation rotten eggs garlic canned corn putrid, fishy pungent, ammonia manure other

9. How long have you experience this odor instance (approx. start and end time)?

10. Comments/details:

Can we contact you to follow up?

Phone number to be contacted (Optional):

Address to be contacted (Optional):

Email: